Browse our most frequently asked questions list below to learn everything you need to know!
At this time we are only able to offer delivery. If that changes we will update the options on the website.
Most of our deliveries are done the night before with pick up the day after. You will get an email the week of your event with your 3 delivery window.Same day delivery and or pick up orders will incur a fee.
Yes! All of our rentals are cleaned thoroughly. We are committed to making sure that your guests are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned , disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
Everything! Our rentals are a perfect addition to any party, event, or celebration. You can find our collection of games, concessions, and tents at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!
It does not and set up is only included in the price of the tents and the jumbo connect four everything is is just dropped off unless you would like to pay for set up (like for table and chairs). Our system will automatically calculate the distance and apply the delivery fee after you enter your address and proceed to check out so you never have to pay without knowing the cost. Remember the prices on the items our site do not include sales tax or set up fees that some items may incur.
Most of our rentals can be set up on grass, cement, concrete, asphalt, or even indoors. When placing your reservation, please let us know on what type of terrain your rental will be set up on.
Yes all rentals include a 50% non refundable down payment. The rest of the balance is due 14 days before the event. If that is not paid it will not be set up and you will forfeit your deposit.
Like most rental companies we are called about reserving dates all of the time. Once we book a date and have so many items out we will have to turn down others for that date. While you want to check for your date as soon as possible you don’t want to confirm it until you are sure.
Because most of our rentals work indoors out outdoors you can always call us to see if your items will work indoors for your event. If not we will give you 90 days to reschedule your event and apply the same deposit.
We will not charge for normal wear and tear, however if an item is broken, damaged or dirty beyond normal use during your event you will be responsible for the replacement cost as agreed upon in your contract you sign to rent with us.
When we are in slower times, if your items and time selected is available and its over 2 weeks out you can book completely online! If it under 2 weeks out or there is a conflict with availability only the quote option will be available. At that time we we will review the information and get back to you within 24hours to discuss what we are able to accommodate you in any way. When we are busier we may turn off booking to make sure we don’t miss anything but you can still get a complete quote and we can get back to you to let you know if we can move forward.
For efficiency with time and considering gas prices we have to make the most of the space and delivery windows we have.